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Overview

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Welcome to Sapia.ai's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

Compliance

GDPR Logo
GDPR
ISO 27001 Logo
ISO 27001
ISO 27017 Logo
ISO 27017
ISO 27018 Logo
ISO 27018
SOC 2 Logo
SOC 2
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Sapia.ai is reviewed and trusted by customers including:

Qantas-company-logoQantas
Starbucks-company-logoStarbucks
Woolworths Group-company-logoWoolworths Group
Suncorp Group-company-logoSuncorp Group
Iceland Foods-company-logoIceland Foods
Randstad-company-logoRandstad
Spark New Zealand Limited-company-logoSpark New Zealand Limited
nib Group-company-logonib Group
Medibank-company-logoMedibank
Webhelp-company-logoWebhelp
Holland & Barrett-company-logoHolland & Barrett
Utz Brands-company-logoUtz Brands
Pentest Report
SOC 2 Report
ISO 27001
ISO 27017
ISO 27018
Network Diagram
GDPR
Product Architecture
Cyber Insurance
Data Processing Agreement
Access Control Policy
Anti-Malicious Software Policy
Asset Management Policy
Backup Policy
Business Continuity Policy
BYOD Policy
Data Classification Policy
Data Sanitization Policy
Encryption Policy
General Incident Response Policy
IMS Policy
Information Security Policy
Network Security Policy
Other Policies
Risk Management Policy
Software Development Lifecycle

Risk Profile

Data Access LevelRestricted
Impact LevelModerate
Recovery Time Objective6 hours
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Product Security

Audit Logging
Data Security
Integrations
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Reports

Network Diagram
Pentest Report
SOC 2 Report

Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Code Analysis
Credential Management
Secure Development Training
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Data Privacy

Cookies
Data Breach Notifications
Data Into System
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Access Control

Data Access
Logging
Password Security

Infrastructure

Amazon Web Services
Anti-DDoS
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Endpoint Security

Disk Encryption
DNS Filtering
Endpoint Detection & Response
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Corporate Security

Email Protection
Employee Training
HR Security
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Policies

Access Control Policy
Anti-Malicious Software Policy
Asset Management Policy
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Trust Center Updates

Document update

ComplianceCopy link

We are delighted to share the Sapia.ai SOC 2 Type II report for the period December 1, 2022 to November 30, 2023. This has been uploaded to the portal and is ready to view by interested parties.

Published at N/A

Vulnerability in Confluence (Atlassian) Data Center and Server

IncidentsCopy link

One of our sub-processors, Atlassian, released a security advisory regarding external attackers who might have taken advantage of a previously unknown vulnerability in publicly accessible Confluence Data Center and Server instances. This allowed them to create unauthorized Confluence administrator accounts and gain access to Confluence instances.

Sapia.ai is not impacted as we solely use Atlassian Cloud sites, which are not affected by this vulnerability.

Published at N/A

Changes to subprocessors

SubprocessorsCopy link

Sapia.ai has added subprocessor monday.com.

Monday.com is a project management tool used mainly by our Customer Success Team. No candidate personal data is shared. This subprocessor is only used in the administration of our business. If customers wish to collaborate with Sapia.ai in the tool, we can invite named contacts, in which case we share the customer's name and email address with this subprocessor. There is no obligation by customers to accept this invite.

Our security team has reviewed monday.com to ensure they meet our cyber security requirements. Monday.com holds ISO 27001 certifications along with SOC2 and fully complies with GDPR. Our security team continues to audit our subprocessors to ensure ongoing compliance regularly.

Published at N/A

Welcome to the Sapia.ai Trust Center

GeneralCopy link

As an organization that is security conscious and values security, we are excited to announce the official launch of the Sapia.ai Security Trust Center. By using this portal, you can request access to our compliance documents and gain a general understanding of our security posture.

Over time, our team will be making changes to this portal as we implement new tools and processes in our environment. You can use the Subscribe button to receive email notifications when our team has an important update, such as if we have an updated compliance report or if we have a status update regarding a major security vulnerability that has been recently discovered.

Published at N/A

If you need help using this Trust Center, please contact our Cybersecurity Risk team.

If you think you may have discovered a vulnerability, please send us a note.

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